Privacy Policy

Introduction and Commitment

The protection of your personal data is a priority for Nuance Express. This Privacy Policy explains how we collect, use, share, and protect your data when you browse our site, make a purchase, or interact with us. We comply with applicable legislation, including the GDPR.

Data Controller

The data controller is Nuance Express SAS. For any questions about your personal data, please contact contact@nuanceexpress.com.

Personal Data Collected

When you create an account or make a purchase, we collect your first name, last name, email, shipping and billing address, phone number, and order history to process your orders and manage your account. Exchanges with customer service are also recorded to respond to requests and improve service. When browsing, we automatically collect data such as IP address, browser type, pages viewed, and visit duration. We use cookies to secure the site, analyze traffic, and improve the user experience. Uploaded images must not contain sensitive location data.

Legal Basis for Processing

We process your data to fulfill orders, comply with our legal obligations, and for our legitimate interests, such as fraud detection or improving our services. Some processing requires your consent, which you can withdraw at any time.

Data Sharing and Transfer

Your data is neither sold nor rented. It may be shared with payment providers, carriers, technical providers, or marketing analytics tools. Transfers outside the European Economic Area are governed by appropriate safeguards.

Retention Period

Order and invoice data is retained for 10 years. Customer accounts are retained as long as the account is active and for up to 3 years after inactivity. Non-essential cookies are retained for up to 13 months.

Data Security

We implement technical and organizational measures to protect your data, including SSL encryption and access control.

Data Concerning Minors

The site is not intended for children under 16, and we do not collect their data.

User Rights

You have the rights of access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent. To exercise these rights, please contact contact@nuanceexpress.com. You can also lodge a complaint with the CNIL.