Absolutely! Unlike industrial shower gels, our handcrafted soaps are formulated with very gentle bases (glycerin, goat's milk) and are enriched with pure vegetable butters (shea butter, coconut oil, carapate oil). They cleanse your skin while intensely nourishing it, thus preventing any feeling of tightness.

NuancExpress is a true bridge between two continents. We combine the elegance of French cosmetic expertise with the richness of Central Africa's botanical treasures (like our authentic shea butter). All our products are handcrafted.

To maximize the life of your soap, we recommend letting it air dry between uses. Ideally, place it on a slatted soap dish (that allows water to drain) away from direct shower splashes.

All our gift sets, including our special Valentine's Day editions, contain our soaps in "full-size" retail format (standard or large format depending on the description). We do not make miniatures, to guarantee you a prolonged skincare experience.

We accept major credit cards (Visa, Mastercard, American Express) via a 100% encrypted and secure payment system. Your bank details are never stored on our site.

No, no invoice with the price is slipped inside our packages to preserve the surprise (especially for Valentine's Day!). You will receive your invoice only by e-mail at the time of order confirmation.

We prepare your orders very quickly! If you notice an error (delivery address, product choice), contact our customer service immediately. If the order has not yet been handed over to the carrier, we will be able to modify it.

Each order is prepared with love and shipped within 48 business hours. Once the package is handed over to the carrier, delivery times depend on your geographical area (generally 3 to 5 business days in mainland France).

Yes! That's NuancExpress's DNA. We ship our orders to France and Central Africa. During checkout, the specific delivery options for your country will be displayed automatically.

As soon as your order leaves our workshop, you will receive a shipping email with a tracking number. Simply click on the link to track your package's journey in real-time.

You have 14 days after receipt to return your order to us. However, as these are cosmetic products, a strict rule applies: for hygiene reasons, soaps and gift sets must not have been opened, used, or unsealed.

It's very simple. Contact our customer service by email with your order number. We will provide you with the postal address to return your products. Please note that return shipping costs are the responsibility of the customer.

We pack our products with the utmost care, but if your order has been damaged during shipping, contact us within 48 hours with photos of the package and products. We will immediately find a solution (replacement or refund).